How Business workspace purchase and access work

A Business plan should not require an emailed request just to reach the workspace. In the self-service path, a signed-in owner can choose a workspace they already own or create an organisation directly and become its first owner. That gives the owner a workspace to begin with; it does not treat a payment-page redirect as proof that a paid plan has activated.

Start from the plan you want

1. 1Choose an available Business plan from public pricing. The product carries only a recognised catalog plan forward to sign-in and organisation setup.
2. 2Sign in or register. If you already own a workspace, select it to continue to its billing settings. Otherwise name a new organisation and optionally add its GSTIN; the person who creates it becomes the first owner, and the initial General workspace is created with it.
3. 3Open Settings → Plan & billing. Only an organisation owner can start a plan change; the product sends the browser to secure checkout only after the configured payment service provides a checkout URL.
4. 4After payment, return to the workspace and check its billing state. The server applies paid seats and limits after a verified provider event, not merely after a bank notification or browser redirect.

Handle a delayed or unclear payment result safely

• Avoid opening repeated checkout attempts while one payment is still pending; check the workspace billing status first.
• Keep the order and payment references for the account that started the purchase, but never share card data, UPI PINs, passwords, or OTPs with support.
• If paid access has not appeared after the payment service confirms it, contact support with the order reference so authorised staff can review recorded reconciliation data.
• Use the workspace role and billing controls as the source of truth for what the current member can do. Do not rely on a marketing page to infer an entitlement.