Account & support
Complete checkout and get help with a payment or refund
Check the document, price, and order status carefully, then use the documented support route for a payment or refund question.
3 min readUpdated 5 August 2026
Before you pay, check that the selected document, draft details, price, and any available final-PDF option are correct. The payment screen and post-payment status are the source of truth for the order you are making.
After a payment
- Wait for the product to confirm the payment result; do not rely only on a browser redirect or bank notification.
- Keep the order reference, payment reference, and the email address used for the account.
- If the result is delayed or unclear, return to the relevant document or account screen before attempting another payment.
- Only download or share a final artifact once the workspace marks it ready for your order.
Request help with billing or a refund
- 1Read the refund policy for the conditions that may apply to your purchase.
- 2Contact support with the order reference and a concise description of the issue. Do not send card details, passwords, OTPs, or unnecessary identity documents.
- 3Wait for the request to be reviewed and confirmed. A support request is not itself a confirmation that a refund has been approved or issued.